ACRA continues to strive to achieve excellence and has achieved the following certifications:

 NSmark Gold

ACRA is awarded the NS Mark (Gold) accreditation for demonstrating a higher level of support for National Service (NS) and Total Defence (TD) through implementing pro-NS policies and human resource practices. ACRA is also awarded the prestigious Total Defence Awards 21 (TDA) National Service Advocate Awards for Organisations.

 Comchest Award 2021

The annual Community Chest Awards honour organisations and individuals who have made outstanding contributions to the social service sector to care for the less fortunate within our community. ACRA has been awarded the Community Chest SHARE Platinum Award for our regular contribution to the ComChest, with a high employee participation rate of 90% to 97%.

Our Public Sector Transformation Awards Recipients

REA Team 2021

Our Regulatory Excellence Award winners (from L-R): Ms Bong Yap Kim, Mr Teo Ming Sing, Ms Tan Wee Khim, Mr Adrian Teng, Ms Sandrea Lim, Ms Fazlinah Nasir and Mr Alan Zhang

Our team developed a model using artificial intelligence (AI) to better predict and identify companies at risks of insolvency, to allow for early detection and intervention. Tapping on machine learning, the team is able to expand its scope to review 65,000 financial statements for insolvency disclosure and identify breaches, compared to 50 financial statements reviewed manually per year. The AI model facilitates detection of companies at risk of financial distress, where the company directors or auditors may not make early-warning disclosures. Through timelier intervention, this could limit the financial damages to investors or creditors, thus safeguarding Singapore’s reputation as a trusted financial hub. To recognise their efforts to reduce regulatory burden through digitalisation and use of new business models, the team was presented with Public Sector Transformation Awards 2021 and MOF-Family Group Level Awards 2021 for Regulatory Excellence.

Yao Jingyong 2021

Our winner of the Exemplary Skillsfuture @ Public Service Award: Mr Yao Jingyong

Unique Entity Numbers or UENs are the identification numbers generated for entities registered in Singapore. As the UEN service manager, Jingyong handles enquiries from a large number of customers and provides support to the technical team on UEN requirements. Although he did not have any IT background, he demonstrated learning agility by quickly picking up digital and data skills to develop new services for our customers. Jingyong put himself through machine learning and coding training, learnt Google Dialogueflow and conversational design, and developed the new UEN Chatbot, Ada, that helps provide direct responses to customers.

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