ACRA continues to strive to achieve excellence and has achieved the following certifications:

SQC

ACRA earned the certification for Singapore Quality Class (SQC) on 30 June 2016, joining the ranks of organisations which have achieved world-class business excellence standards. The SQC certification affirms our achievements and committment towards establishing strong core business fundamentals and sustainable performance.

Award

ACRA earned the certification for People Developer (PD) on 30 June 2016. The PD certification is a national recognition of organisations that have systems and process in place to achieve excellence through its people.  The awards recognises our commitment in providing an environment where every ACRA officer can maximise their potential and capability.

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ACRA earned the certification for Singapore Service Class (SSC) on 30 June 2016. The SSC certification recognises our capabilities in service leadership and agility in delighting our customers and providing excellent customer services.

Our Star Service Award Recipients

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Our Star Service Award winners (from L-R): Ms Karen Lim from the ACRA Enforcement Department
and Ms Irene Lim from the ACRA Registry Services Department.

Two ACRA officers were recognised at the Public Sector Transformation 2018 Award Ceremony.

Enforcement Manager Karen Lim received the Star Service Individual award. Among the many compliments she has received, in the course of her 12 years with ACRA, was a glowing commendation from an elderly business owner for Karen's fair and yet empathetic approach in handling an appeal on a compliance matter.

Irene Lim, Senior Manager in the Registry Services Department, received the Star Manager award for her exemplary leadership in inspiring and guiding her team members to consistently put customers at the centre of business, and delivering excellent service. Irene is constantly seeking new and innovative ways to improve ACRA's service to customers. One of her suggestions to help customers learn to use ACRA's online services won her the first prize at ACRA's CE For-a-Day Competition.

Our Commitment to Continuous Improvement

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Winners of the MOF Best Suggestion Award 2017 (from L-R): Mr Tay Kok Kiang, Ms Juminah Binte Yusof,
Mr Foo Toon Hui Jeff, Ms Shamila K, Mr Syed Alif Bin Syed and Ms Noorezah Binte Mohd Jamil.

Our officers did ACRA proud when two of our projects clinched the MOF Most Innovative Project Awards. A revamp of the ACRA On The Go mobile app expanded the suite of services offered to users including enabling business owners to renew their business registration via mobile devices while on the go. A new online training portal was set up to better meet the training needs of key customer groups such as company directors through customised online courses offering interactive quizzes, bite-sized training modules and 24/7 access.

In addition, the MOF Best Suggestion Award 2017 was awarded to an innovative initiative that offers instant 24/7 business information product self-service checks. The ACRA team came up with a solution for customers to conveniently verify if the information in the Business Profiles is accurate and up to date. By incorporating a QR code in the Business Profile, customers can easily check online if the information in the Business Profile had been digitally tampered with. This project was implemented in November 2017.

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