Contact us

How can I check my transaction status?

You can check your transaction status anytime through Bizfile:

1. Log in to your Bizfile account.

2. Select My Transactions.

Some applications may take up to 15 working days to process. If we need more time to review your application, we will notify you.

More details: Viewing your transactions in Bizfile

Can I request faster processing for urgent transactions?

All applications are processed within our standard timeframes. However, if you have urgent circumstances, you may request expedited processing through our FormSG link.

Please note that this only applies to the following five transactions:

1. Apply for new business entity name

2. Registration of new entity

3. File Notice of Error (Charges & Shares)

4. General Lodgement

5. Apply to restore business entity through court order restoration

Registering a business

• Choosing a business structure

• Adding shareholders and share details during company incorporation, such as:

  • Mode of payment for shares issued: All in cash, All otherwise than in cash, No consideration, Partially in Cash, and otherwise than in cash

  • Definitions of issued shares and paid-up shares

  • Number of currencies that your company can issue shares in

  • Types of shares your company may select

  • Minimum or maximum figures to indicate for the number of shares

• Payment issues during company incorporation

Shares and updating share information

• Share types and shareholding; and

• Share transactions, such as the documents and steps required to:

  • File a return of allotment of shares

  • File a notice to update paid-up share capital

  • Add or remove shareholders

  • Check current shareholders and shareholdings

Note: Backdating the date of transfer or date of allotment is generally not allowed to ensure accuracy and legal compliance.

This is because a private company's share transfer or allotment only takes effect once ACRA’s electronic register of members (EROM) is updated upon filing.

ACRA-initiated striking off of companies

Includes guidance on:

• What to expect during the striking off process, such as ACRA-initiated striking off (ASO) notices

• When to submit objections by

• What happens if there are no objections or if an objection is disallowed after the ASO notice

• Director disqualification for struck-off companies

Submitting objections to ACRA-initiated striking off

Includes guidance on:

• Steps to object to ACRA-initiated striking off

• Common errors when filing objections

• Striking off a local company

• Striking off a foreign company

Includes guidance on:

• Striking off criteria, annual returns and court summons

• Supporting documents required

• How to restore a struck-off company

• Striking off a limited liability partnership (LLP)

• Striking off a variable capital company (VCC)

Check how to strike off:

• LLPs through Bizfile

• VCCs through VCC eServices

• Submitting an objection against striking off

• Clearing an objection to striking off

Learn how to submit and clear objections against:

• Voluntary striking off

• ACRA-initiated striking off

I am unable to select the director from the dropdown list. What should I do?

Please update your current browser and try again. If the issue persists, do try again on a different browser or an updated device.

The entity itself is not listed as a shareholder in the shareholding section even though it holds treasury shares. Is this an error?

This is not an error. Treasury shares are displayed under share capital, and it is implicit that the entity is a shareholder of itself. No further action is needed.

I am seeing a "missing mandatory field" error. What should I do?

If the missing field relates to the entity address or entity email address, you will need to update it via the Update Entity Information page.

If it relates to position holder details or a position holder's email address, you will need to update via the update Position Holder Information page.

 If it is charge-related, you will need to proceed to Variation of Charge page.

I am getting the error message "Enter identification number in the correct format". What should I do?

This error occurs when one or more identification numbers entered for your position holders or shareholders are not in the correct format.

To resolve this, please check the identification numbers of all position holders and shareholders in your records and update them accordingly via "Update position holder information" or "Update shareholder information" before proceeding with your Annual Return filing.

I have multiple approved Extensions of Time (EOTs), but I am still being charged a late lodgement penalty. Why is this happening?

When you apply for an Extension of Time (EOT), it is tied to a specific financial year end (FYE). This means the approved EOT only applies to that particular FYE and does not carry over to any other financial year.

If your company is being charged a late lodgment penalty for the AR filing, this could be because the EOT is not for the specific FYE that your company is currently filing for, or because the EOT application has been rejected.

The company would not be charged a late lodgment penalty if the AR is filed within the deadline, inclusive of any approved EOT deadline.

Information displayed in the form is incorrect. How can I update the information?

Please refer to the following scenarios and advice.