ACRA service standards
ACRA is committed to service excellence. Learn more about our service standards.
Last updated 25 March 2026
Our service commitment
We are committed to providing excellent service to make Singapore the best place for business.
We deliver service that is:
Reliable and accurate
Prompt and responsive to your needs
Based on mutual respect and understanding
Our service standards
These standards help us measure our effectiveness and improve your experience. Our standards are reviewed annually to maintain quality performance.
ACRA service standards
Service type | Our commitment |
|---|---|
General enquiries | We will respond to your enquiry within three working days. |
Complex enquiries | Some enquiries need additional checks and may take up to 15 working days. We will inform you if more time is required for your enquiry. |
We aim to serve you within 30 minutes of your scheduled appointment time. |
Feedback
You may provide feedback on our services online or contact our Quality Service Manager at:
Phone: +65 6591 5324 (Local or overseas)
Hours: Monday to Friday, 9am to 5pm