Who Can Lodge a Complaint
Any member of the public can make a complaint to ACRA against public accountants and public accounting entities (accounting firms / corporations / LLPs).
Circumstances where ACRA will not intervene
ACRA takes into account the following in determining whether the complaint will be accepted:
- Anonymous complaints will not be entertained;
- General personal or contractual disputes will not be entertained. These are some examples:
- General disputes between public accountants/ public accounting entities and their clients on matters pertaining to:
- Fee arrangements
- Fee disputes
- Timing of billing and settlement
- Service delivery
- General disputes between public accountants and the public accounting entities they work for on matters pertaining to:
- Profit sharing disputes
- Recovery of share of earnings or any outstanding amounts
- Access to premises and/or documents and files of the accounting entity
On matters that concern contractual arrangements, the affected party should examine his rights and obligations in the contractual arrangements, and consider whether civil remedies are appropriate if, for example, breaches of contract have been committed. In this regard, he may wish to consider seeking independent legal advice.
A discussion of the decisions or rulings extracted from past disciplinary cases against public accountants and public accounting entities dealt with by ACRA can be found in the attached article (PDF, 201KB) and Audit Practice Bulletin No. 3 of 2018: Discussion of Past Disciplinary Cases against Public Accountants (PDF, 660KB).
Important: The information provided here is not intended to bind ACRA staff and is not meant as a legal guide or provision of any legal advice. When in doubt, please consider seeking independent legal advice.