Troubleshooting guide: Updating position holders, shareholders or members

Applies to

• Update position holder information

• Update shareholder information

• Appoint or withdraw a position holder

• Update entity information

Issue

You saw the message "Sorry, you are not authorised to view this page" after logging in and trying to:

• Select an entity to file the transaction

• Access the affected eService

Solution

Corppass is required to file these transactions. Follow these steps.

1. Log in to Bizfile as a business user via Corppass.

2. Select the entity you want to file for.

3. Access the transaction from the mega menu.

If you are a corporate service provider (CSP) or hold positions in multiple entities: Check that you have switched to the correct entity profile.

CSPs must select the CSP Profile instead of My Entities before filing on behalf of a client.

If you have the correct profile but are still unable to access the eService: You may not be authorised to file the eService under that profile.

For example, a position holder of a sole proprietorship may not file a share transaction.

Applies to

• Register new business entity

• Update entity information

• Update position holder information

• Update shareholder information

• Appoint or withdraw a position holder

Issue

You could not enter special characters or multiple units in the 'Unit' field for addresses.

Solution

When filling in the 'Unit' field:

• Use only letters (A–Z) and numbers (0–9).

• Enter up to 5 characters.

• Do not use special characters or symbols.

For addresses with multiple units (for example, 05-01/10), enter only the first unit (for example, 05-01).

Applies to

• Update position holder information

• Update shareholder information

• Appoint or withdraw a position holder

• View user dashboard

Issue

Your dashboard showed incorrect information for position holders or shareholders who are Singapore Citizens or Permanent Residents.

The affected fields include:

• ID type

• Nationality or citizenship

• Residential address

• Date of birth

Solution

No action is required.

Bizfile obtains this information from other government agencies monthly.

The correct details will appear in information products (such as the Business Profile) after the next update.

Issue

The "Update Shareholder Information" page did not show the complete list of shareholders for your entity.

Solution

The "Update Shareholder Information" page does not display the following types of shareholders:

• Individual shareholders who hold positions (such as director or secretary) in other entities

• Corporate shareholders

To view the complete list of shareholders, follow these steps.

1. Log in to Bizfile as a business user via Corppass.

2. On your entity dashboard, click your entity name on the top menu bar. Then, select View entity details.

3. On the "Entity Information" page, click Share capital and Shareholders in the left navigation bar.

Issue

You saw this message when trying to update a shareholder's information: "All shareholders currently hold a position in the entity. Please proceed to Update Position Holder page to update their information."

Solution

To update the information of shareholders who hold positions in the entity, use the Update Position Holder eService.

Any changes to corporate shareholder information must be made through the Update Entity Information eService.

Issue

You saw the message "FBRN cannot have special characters" when entering the FBRN.

Solution

The FBRN field only accepts alphanumeric characters.

When entering the FBRN:

• Use only letters (A–Z) and numbers (0–9).

• Do not include special characters or symbols such as "-", "/", or ",".

For example, enter "B123456" instead of "B-1-23456".

Issue

After submitting your entity's FBRN in Bizfile on or after 9 December 2024, you could not edit your FBRN as the field was not editable.

Solution

The FBRN field cannot be changed directly after submission.

If you:

• Submitted the wrong FBRN: File a Notice of Error.

• Need to make a legitimate update (such as a change to the FBRN in the country of origin): Submit a general lodgement under General Lodgement – Others.

Issue

You could not find the endorsement link for your appointment or withdrawal as a position holder in Bizfile.

Solution

Follow these steps to locate the endorsement link.

1. Log in to Bizfile as an individual user via Singpass.

2. On your dashboard, go to the "Pending Actions" section.

3. Click Endorse next to the relevant appointment or withdrawal notification.

Applies to

• Register new business entity

• Update position holder information

• Update shareholder information

• Appoint or withdraw a position holder

Issue

You clicked the verification link in your email but saw a message stating the link has expired or is invalid.

Solution

Follow these steps to request a new verification link.

1. Log in to Bizfile as an individual user via Singpass. Do not use Corppass for this step.

2. On your dashboard, go to the "Pending Actions" section.

3. Click Resend to request a new verification link.

4. Complete the email verification within 24 hours of the request.