Guide

Troubleshooting guide: Filing and managing winding up

5 March 2026

Audience

Businesses

Corporate service providers (CSP)

Task or topic

Close business or deregister

Fix common Bizfile issues when filing or managing winding up, including liquidator details, voluntary winding up notices, and CSP appointments.

Incorrect identification type for liquidators

Issue: Incorrect identification type for liquidators

What you need to know	Details
Related eServices	Members’ or partners’ voluntary winding up: Appointing a liquidator Creditors' voluntary winding up: Appointing a liquidator or provisional liquidator Court-ordered winding up: Appointing liquidators Filing notice of appointment: Liquidator or provisional liquidator Filing notice of cessation: Liquidator or provisional liquidator
Why this happens	Bizfile retrieves the liquidator's identification type from the Insolvency and Public Trustee's Office (IPTO).
How to fix this issue	Update your particulars with IPTO (opens in new tab) before filing on Bizfile.

Issue: Filing winding up as a CSP

What you need to know	Details
Applies to	Corporate service providers (CSPs) appointed by a third party (such as a creditor or the court) to file winding up
Why this happens	If you are a CSP appointed by a third party to file winding up, you need to add the client to your client list before you can file on their behalf.
How to fix this issue	Before filing, authorised position holders and qualified individuals need to add the client using the Maintain CSP client list (opens in new tab) eService.