Appointing or withdrawing registered qualified individuals (RQIs)

Before you appoint or withdraw

Every CSP must:

• Appoint at least one RQI before they can perform transactions for clients

• Notify ACRA within 14 days of appointing or withdrawing an RQI

This guide explains how to notify ACRA when you appoint or withdraw an RQI.

Step 1: Log in to Bizfile and open the "Manage filing access for RQIs and CSP employees" eService

Follow these steps to log in to Bizfile and navigate to the Manage filing access for registered qualified individuals and corporate service provider employees eService.

Note: All entity and personal information (including UEN, entity details, NRIC or FIN numbers, names and addresses) shown are dummy data for illustration purposes only.

1. Log in to Bizfile using your Corppass (Business User) credentials.

2. (Authorised position holders) On the "My profile - Select profile" page, select your CSP firm under "My Entities".

3. (RQIs) On the "My profile - Select profile" page, click "Corporate Service Provider". If you belong to more than one CSP firm, select your CSP through the drop-down list. Then, click "Proceed to dashboard".

5. Alternatively, you can click "Manage" from the mega menu. Under "Corporate service provider", select "Manage filing access for registered qualified individuals and corporate service provider employees".

(Optional) Step 2: Appointing an RQI

Follow these steps to appoint an RQI for your CSP firm.

1. Click "Appoint RQI/Add employee".

2. Select "Registered Qualified Individual" as the employee type.

3. Select the right identification type and enter the RQI's identification number. Click "Retrieve information" to populate the RQI's details and click "Next".

5. (Lodger is not appointing themselves as the RQI) A notification will be sent to the RQI to complete their endorsement via their Bizfile Inbox.

2a. Obtaining endorsement for the appointment

The RQI must log in to Bizfile with their own Singpass credentials to complete the endorsement.

1. Log in to Bizfile using your Singpass (Individual User) credentials.

2. Under the "Pending actions" section, click "Endorse" next to the relevant appointment request.

3. Check the endorsement details carefully.

5. You will see a confirmation message that the endorsement has been submitted successfully.

(Optional) Step 3: Withdraw an RQI

Follow these steps to withdraw an RQI from your CSP firm.

1. Click the delete icon next to the RQI you want to withdraw. If your CSP has multiple RQIs, you may use the search function to find the RQI by their name or identification number.

2. Enter the withdrawal date and the reason for withdrawal. Then, click "Next".

3. Review all information carefully. Then, tick the declaration checkbox and click "Submit".

5. You will receive an acknowledgement message upon successful submission.