| Scenario Description | Error Message? | Steps to resolve |
|---|
| Create and Open icons are present but not working, e.g. no response upon clicking | No | - Enable Macros(PDF , 467KB)
- Repair MS Office(PDF , 671KB)
- Install Patch(PDF , 247KB)
|
| Tool not working properly with no error message | No |
| Create and Open icons are present but not working, e.g. no response upon clicking | Yes (MS Office Document Customisation message is displayed) | - Repair Primary Interop Assemblies(PDF , 574KB)
- Repair Visual Studio for Office Runtime(PDF , 668KB)
- Repair MS Office (PDF , 671KB)
|
| Tool not working properly with no error message | Yes (MS Office Document Customisation message is displayed) |
| Create and Open icons are NOT present | No | - Run Visual Basic for Applications:
- Enable Macros(PDF , 467KB)
|
| Create and Open icons are NOT present | Yes (MS Office Document Customisation message is displayed) | - Run Visual Basic for Applications:
- Enable Macros(PDF , 467KB)
- Repair Primary Interop Assemblies(PDF , 574KB)
- Repair Visual Studio for Office Runtime(PDF , 668KB)
- Repair MS Office (PDF , 671KB)
|
| .Net Framework installed but prompted with error message | Yes (.Net Framework not installed message is displayed) | - Open the Control Panel and click Programs and Features
- Right click on Microsoft .NET Framework 4.7.2 or above for preparation tool v3.2 (or .NET Framework 3.5 SP1 for preparation tool v2.7)
- Select Repair
- Reinstall preparation tool
|
| User tries to open the preparation tool, but finds that his last saved Excel file is opened | N.A. | - Change the file extensions(PDF , 451KB)
- Repair MS Office(PDF , 671KB)
|
Fix for “The Bizfinx preparation tool already running” error
| Yes ("The Bizfinx preparation tool is already running. Please save and close the existing file and try again") | - Check if BizFinx preparation tool is already running. Each time, you can only have one set of templates opened by the preparation tool.
- To make sure, you can go to Task Manager> Processes and kill all EXCEL.EXE processes. Reopen the preparation tool to check if the issue is resolved. If the problem remains, proceed to Step 3.
- Check if you have full access (Read, Write and Execute) to the folder "C:\Acra Preparation Tool v3" or "C:\Acra Preparation Tool". To check this, create a new text document inside the above folder and then delete the same file. If you are unable to perform this action, it means that you do not have full access to the folder. Please contact your IT personnel to allow you to have full access to the folder.
- Once full access is granted, repeat Step 3 to make sure you have full access to the folder. Reopen the preparation tool to check if the issue is resolved.
|
Microsoft® Office® customisation error
(Applicable only for preparation tool v2.7) | Yes ("Installing Office customization" - There was an error during installation") | - Repair Visual Studio® for Office runtime(PDF, 671KB).
- If Step 1 does not work, apply fix for adding/removing customisation.(PDF, 17KB).
|
Gen-02 error for ‘MouseKeyboardActivityMonitor’
(Applicable only for preparation tool v2.7)
| Yes (Error message with GEN-02 header and says "Please contact technical support", and the details indicate "Could not load file or assembly "MouseKeyboardActivityMonitor") | This error shows up when the BizFinx preparation tool fails to detect the version of your MS Excel during installation. The version detection allows the prep tool to install the correct files onto your computer. To resolve this error, please run the Microsoft® Office® patch file which can be downloaded from here. (ZIP, 7.1MB). |
| Fix for GEN-02 Error while filling up the Scoping Questions | Yes (Error message with GEN-02 header and says "Please contact technical support") | Please follow the steps below to resolve the GEN-02 error in the Preparation Tool Step 1: Ensure System Prerequisites are met 1. Update Windows - Go to Start Menu > Settings > Windows Update, then check for and install the latest updates.
2. Repair Microsoft Office - Go to Start Menu > Control Panel > Programs > Programs and Features
- Locate Microsoft Office, right-click it, and select Repair
- Complete the repair process
3. Install VSTO Runtime
- Download and install the VSTO runtime in this link
- After installation, try opening the Preparation Tool again
Step 2 : Replace Text Control Files If the issue persists: - Download the Text Control Zip file
- Replace files in the Preparation Tool folder
- Extract the Zip file
- Copy all extracted files and paste them into this directory: C:\Acra Preparation Tool v3
- Replace existing files when prompted
3. Close all Excel files and relaunch the Preparation Tool to check if the issue is resolved. Step 3: Install Visual C++ 2013 Prerequisites If the issue persist: - Download Visual C++ Redistributables, and select both vcredist_x86.exe and vcredist_x64.exe
- Install both files, then restart your system
Open the Preparation Tool again to check if the issue is resolved.
Step 4: Apply Preparation Tool Patch If the issue persist:
- Download the Preparation Tool 3.4.1 patch
- Apply the patch
- Extract the Zip file
- Copy all files and paste/replace them in: C:\Acra Preparation Tool v3
- Ensure all Excel files are closed before reopening the Preparation Tool
Step 5: Additional Checks
- Try open the XBRL file directly from the C:\Acra Preparation Tool v3 folders.
- If the issue pertains, please send us:
- A screenshot of the error message
- The log file located at : C:\Acra Preparation Tool v3\iFile\Conf\Log
- The source word document that is triggering the issue.
We will review the details and advise further. |
