With effect from 1 June 2018, all delivery of business information products purchased from iShop@ACRA will be done online.
Online delivery shortens the waiting time for ACRA iShop customers. Customers who purchase business information products will receive a delivery email containing the product download code within 15 minutes upon successful payment. Traditional delivery methods require customers to collect the hard copy products from ACRA’s service counters or wait for the products to be mailed to them. Our records show that the vast majority of ACRA’s customers opt to receive their purchased products via electronic means.
With the move to go fully online in the delivery of ACRA iShop products, the sale of the following products in hard copy format will cease from 1 June 2018 and will be replaced with digital versions instead.
| Current format (discontinued wef 31 May 2018) | Digital format | Processing time |
|---|---|---|
| Microfilm of entity records filed with ACRA prior to 13 Jan 2003 | Extract | Upon successful payment, a delivery email containing the product download code will be sent within 15 minutes. |
Non-electronic extracts of entity records (e.g. copies of forms and attachments filed by business entities including Memorandum & Articles of Association, Annual Returns or audited financial statements) prior to 13 Jan 2003. | Extract | Upon successful payment, a delivery email containing the product download code will be sent within 15 minutes. |
| Hard copy statutory certificate | Statutory certificate | Upon successful payment, a delivery email containing the product download code will be sent within 15 minutes. |
Certification
Concurrently, ACRA’s manual certification service will cease from 1 June 2018. All certification of ACRA documents will be done electronically. The fee for certifying documents will be reduced from $2 per page to $1 per page.
All information product will include a QR code, verification URL and authentication number which allow easy verification of the authenticity of the business information product.
Documents that are electronically certified by ACRA are recognised by the Singapore Academy of Law (SAL). SAL will process the certified documents for these to be accepted by embassies and foreign commissions.
For more information, please refer to the How to Guide on Buying Information, or submit your queries to our digital assistant, AskAda.
Frequently Asked Questions
Q: Which information product purchased from iShop@ACRA are certified by ACRA?
A: From 9 Dec 2024, all information products are certified by ACRA:
- Business Profile
- Corporate Compliance and Financial Profile
- People Profile
- Registers
- Certificate
- Extract with Certification
Each certified product includes a QR code, verification URL and authentication number which allow easy verification of the authenticity of the business information product.
Please use the Bizfile Product Authentication page to authenticate the business information products.
From 4 March 2023, each Business Profile or Business Certificate (Incorporation/Registration) comes in two formats - a Portable Document Format (PDF) file for viewing and an OpenAttestation (OA) file for product verification. Customers can verify the authenticity of the business profile or business certificate in ACRA trustBar portal by scanning the QR code or using the verification URL found in the PDF document or uploading the OA file to the ACRA trustBar portal.
Q: Which information products purchased from iShop@ACRA can be processed by the Singapore Academy of Law (SAL)?
A: Information products that are certified by ACRA such as Business Profile, Certificate and Extract with Certification are recognised by SAL. SAL can process these documents at a fee for these to be accepted by embassies and foreign commissions. For more information, please refer to SAL website for more information.
