Divisions and Departments
Corporate Development Division
The Corporate Development Division (CDD) oversees the ACRA Academy, Corporate Communications Department and Corporate Planning Department. The division drives organisation’s growth through the development of strategies, policies and systems. It oversees ACRA’s external communications, international engagements and the stakeholders’ training and education programme.
The ACRA Academy (AA) drives ACRA’s training and education programmes to promote a high level of competency in corporate regulatory requirements among company directors, Corporate Service Providers and their employees. AA also works with HRD to organise technical training programmes for ACRA staff. Together with CCD, AA is responsible for public outreach efforts to raise public awareness on corporate regulatory requirements.
Corporate Communications Department
The Corporate Communications Department (CCD) develops and executes communications strategies and plans to promote ACRA’s corporate profile and promulgate ACRA’s key messages. The department oversees ACRA’s international engagement strategy and advances Singapore’s interests abroad. CCD also coordinates ACRA’s stakeholder engagement efforts to foster better understanding of the corporate regulatory framework and engender support for ACRA’s role as a business regulator and facilitator.
Corporate Planning Department
The Corporate Planning Department (CPD) is responsible for corporate policies, strategic planning, corporate performance and enterprise risk management in ACRA. CPD monitors the operating environment and drives organisational excellence through identifying opportunities for organisation-wide improvements and capability-building. CPD provides the secretariat support to the ACRA Board and EXCO.
Customer Experience Division
The Customer Experience Division (CED) oversees the Business Innovation Office and Registry Services Department. The division sets the strategic direction for ACRA's service delivery, registry operations and innovation efforts.
Business Innovation Office
Business Innovation Office (BIO) leads the project management of ACRA’s various systems development and execution to ensure proper project governance, consistency and completeness in end-to-end system testing. The office also collaborates and partners with internal and external stakeholders to drive innovation in systems and processes that will further enhance and improve ACRA’s service delivery, and develop new initiatives that will make it even easier to start and do business in Singapore. In addition, BIO supports the organisation’s transformation journey, including exploring opportunities for quantum leap improvements through systems, processes, technologies and capabilities.
Registry Services Department
The Registry Services Department (RSD) manages key customer touch-points for the public to seek assistance and obtain information related to ACRA, and is responsible for the registration of business entities in Singapore. RSD manages the Customer Relationship System (CRMS), Helpdesk (including Virtual Assistant) and e-platforms for delivery of services. It also manages the registration of documents, notices, and returns filed by business entities through the electronic filing system. As the anchor department for business registration matters, RSD drives registry-related policy reviews and consequential changes to the relevant Acts to facilitate ease of doing business in Singapore.
Corporate Services Division
The Corporate Services Division (CSD) oversees the Administration Department and Human Resource Department. The division partners line departments to achieve operational efficiency and effectiveness.
Administration Department (AD) manages ACRA’s administrative functions, including the e-Registry, procurement, physical assets and facilities. AD drives organisation-wide efforts to fulfil the IM requirements on record management procedures and standards. AD also oversees the Procurement function and facilitates proper governance and internal controls through rendering effective procurement advice and staff training.
Human Resource Department
Human Resource Department (HRD) develops and implements human resource policies, frameworks and systems to attract and retain high performers. It is responsible for manpower planning and recruitment, training and development, talent management, performance management and staff benefits design. HR also works with other divisions to imbue in staff the iACRA values, and promotes the culture of excellence in the organisation.
The Compliance Division (CD) oversees the Enforcement Department and Prosecution Department. The division sets the strategic direction for ACRA’s enforcement and prosecution efforts.
The Enforcement Department (ED) promotes voluntary compliance in the statutory filings of corporate and financial information of business entities, investigates alleged breaches of the various laws under ACRA’s purview and regulates the corporate service providers sector. ED also drives efforts to combat money laundering and financing of terrorism in sectors under ACRA’s purview.
The Prosecution Department (PD) renders prosecution advisories, and undertakes prosecution of breaches of various laws under ACRA’s purview and in disciplinary proceedings against registered public accountants before the Disciplinary Committee.
Information and Technology Division
The Information and Technology Division (I&TD) oversees the Information Resource Department (IRD) and InfoComm Technology Department (ICTD). The division sets strategic directions for ACRA’s digitalization efforts and manages all matters related to quality of data and value of information.
Information Resource Department
Information Resource Department (IRD) is in charge of data policy and the provision of reliable data to public. It protects the integrity and undertakes the preservation of data filed by registered business entities, public accountants and corporate service providers in Singapore. IRD also facilitates public data enquiries including the rectification of data records and carries out data analysis of our information services. To deliver value added services that meet the customers’ needs and promote the public usage of data in ACRA's registry, IRD initiates and also works with government agencies and private sector stakeholders to develop and enhance information products.
InfoComm Technology Department
InfoComm Technology Department (ICTD) plans, implements and supports ACRA’s ICT infrastructure, systems and solutions, and delivers value-creating ICT solutions. ICTD’s key responsibilities include ICT Governance, Application Systems, Technical Services Management and Maintenance. It capitalizes on IT as a strategic tool for continuous improvement and agency’s overall business transformation. It also advises ACRA on Singapore’s smart nation strategies and initiatives.
Financial Reporting Division
The Financial Reporting Division (FRD) oversees the Finance Department, Financial Information Department and Financial Reporting Surveillance Department. The division sets the strategic direction in promoting high quality financial reporting and filing by companies incorporated in Singapore.
The Finance Department (FD) is responsible for ACRA’s budgetary decisions, finance processes and financial reporting. The FD ensures optimal collection and allocation of financial resources to meet ACRA’s operational needs and organisational objectives. FD also optimises the use of financial resources by driving performance through key performance metrics and budget utilisation.
Financial Information Department
The Financial Information Department (FID) is responsible for managing the filing mechanism and format of eXtensible Business Reporting Language (XBRL) for financial statements filed with ACRA. The FID also administers the financial reporting related exemptions granted to companies, including reviewing the related policies and laws, so as to achieve a good balance between compliance and ease of doing business.
Financial Reporting Surveillance Department
The Financial Reporting Surveillance Department (FRSD) is responsible for administering the Financial Reporting Surveillance Programme (FRSP). Under the FRSP, selected financial statements filed with ACRA are reviewed for compliance with the prescribed accounting standards in Singapore.
Public Accountancy Division
The Public Accountancy Division (PAD) oversees the Practice Monitoring Department and Professional Oversight Department. The division regulates and facilitates the development of Singapore’s public accountancy sector. It supports ACRA’s role as the national regulator of public accountants and promotes high professional standards in the public accountancy sector.
Practice Monitoring Department
The Practice Monitoring Department (PMD) is responsible for the administration of the Practice Monitoring Programme to drive ACRA’s strategic objective of promoting high quality audit and corporate financial reporting, which includes performing practice reviews of audits carried out by public accountants in Singapore. PMD also supports ACRA’s regulatory efforts in monitoring events and trends in the local and international marketplace and carries out other regulatory activities on the work and independence of public accountants when required.
Professional Oversight Department
The Professional Oversight Department (POD) oversees the registration and disciplinary matters of public accountants and accounting entities. POD also reviews the adoption of the ethical standards applicable to the public accountants in Singapore.
Accounting Policy Department
The Accounting Policy Department (APD) is responsible for developing strategy and policies for the accountancy sector, including the review of Accountants’ Act, and engaging with the various stakeholders to promote quality of audit and financial reporting, both in Singapore and internationally. APD also supports the Public Accountants Oversight Committee, which administers the Accountants Act.
Legal Services Department
The Legal Services Department (LSD) advises the ACRA Board, Public Accountants Oversight Committee and other ACRA divisions and departments on all legal matters, drafts and reviews contracts and tenders, and advises on civil actions that may impact ACRA. LSD also works with other divisions on legislative reforms and amendments to Acts under ACRA’s purview. In addition, LSD develops corporate law literature, and fosters scholarly and professional discussions on corporate law issues for ACRA.