With effect from 1 June 2018, all delivery of business information products purchased from iShop@ACRA will be done online via email

Online delivery shortens the waiting time for ACRA iShop customers. Customers who purchase business information products will receive an email on the guide for product download within 15 minutes upon successful payment. Traditional delivery methods require customers to collect the hard copy products from ACRA’s service counters or wait for the products to be mailed to them. Our records show that the vast majority of ACRA’s customers opt to receive their purchased products via electronic means.

With the move to go fully online in the delivery of ACRA iShop products, the sale of the following products in hard copy format will cease from 1 June 2018 and will be replaced with digital versions instead.

Current format (discontinued wef 31 May 2018)  Digital format (Available from 1 June 2018)  Processing time
Microfilm of entity records filed with ACRA prior to 13 Jan 2003 Electronic Extract

One working day to confirm its availability for online purchase.

Upon successful payment, an email on the guide for product download will be sent within 15 minutes.

Non-electronic extracts of entity records (e.g copies of forms and attachments filed by business entities including Memorandum & Articles of Association, Annual Returns or audited financial statements) prior to 13 Jan 2003.

Electronic Extract

One working day to confirm its availability for online purchase.

Upon successful payment, an email on the guide for product download will be sent within 15 minutes.

 Hard copy statutory certificate Electronic statutory certificate Upon successful payment, an email on the guide for product download will be sent within 15 minutes.

Electronic Certification

Concurrently, ACRA’s manual certification service will cease from 1 June 2018. All certification of ACRA documents will be done electronically. The fee for certifying documents will be reduced from $2 per page to $1 per page.

Each certified product will include a QR code, scanned signature and authentication number which allow easy verification of the authenticity of the business information product. 

Documents that are electronically certified by ACRA are recognised by the Singapore Academy of Law (SAL). SAL will process the certified documents for these to be accepted by embassies and foreign commissions. 

For more information, please refer to the How to Guide on Buying Information, or submit your queries to our digital assistant, AskAda.

Frequently Asked Questions

Q: With ACRA delivering all business information products purchased from iShop@ACRA online, how do I purchase old manual forms such as Memorandum & Articles of Association or Annual Returns lodged by a company prior to Jan 2003?

A: You can purchase extract of old manual forms lodged with ACRA using the following simple steps: 

  • Search for the availability of the extract using the UEN or Entity Name in the Business Entity search on BizFile+ portal.
  • Click on "Buy Information" followed by "Extract Search" to check if the required extract for the entity is available.
  • If the extract is searchable, proceed to submit a purchase request.
  • If the required extract cannot be found in the Extract Search, submit an “Extract Request” on the extract required.
  • An email will be sent within one working day to confirm the availability of the extract and its exact transaction number for your online purchase.
  • Upon successful payment, an email on the guide for product download will be sent within 15 minutes.

Q: Which information product purchased from iShop@ACRA are certified by ACRA?

A: The following information products are certified by ACRA:

  • Business Profile
  • Certificate
  • Extract with Certification

Each certified product includes a QR code, scanned signature and authentication number which allow easy verification of the authenticity of the business information product. 

From 4 March 2023, each Business Profile or Business Certificate (Incorporation/Registration) will come in two formats - a Portable Document Format (PDF) file for viewing and an OpenAttestation (OA) file for product verification. Customers can verify the authenticity of the business profile or business certificate in ACRA trustBar portal by scanning the QR code or using the verification URL found in the PDF document or uploading the OA file to the ACRA trustBar portal.

Q: Which information products purchased from iShop@ACRA can be processed by the Singapore Academy of Law (SAL)?

A: Information products that are certified by ACRA such as Business Profile, Certificate and Extract with Certification are recognised by SAL. SAL can process these documents at a fee for these to be accepted by embassies and foreign commissions. For more information, please refer to SAL website for  more information. 

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