Co-location of ACRA's Service Counter at Revenue House from 3 Sep 2018

Frequently Asked Questions 

Co-location of ACRA's Service Counter at Revenue House

1. When will the co-location take place?
   From 3 September 2018, ACRA’s service counter will be co-located with the service counters of IRAS, SME Centre and CorpPass at Taxpayer and Business Service Centre, Level 1 Revenue House, 55 Newton Road, Singapore 307987.
2. Why is there a need to co-locate ACRA service counter?
   ACRA, IRAS, CorpPass and SME Centre’s service counters will be co-located at Revenue House to serve as a one-stop centre which allows customers to conveniently seek assistance from the various government agencies on wide-ranging matters from business registration, taxation, CorpPass to business advisory services relating to areas such as capability building for local small and medium-sized enterprises. Customers can also use the self-help kiosks to access ACRA and IRAS' e-services conveniently.
3. Is the entire ACRA’s office moving to Revenue House?
   Only ACRA’s service counter on business registration matters will be co-located at the Taxpayer and Business Service Centre at Revenue House, to provide customers with convenient access to assistance from various government agencies including IRAS, CorpPass and SME Centre.

   Case-specific enforcement-related appointments to see Enforcement Department (ED) officers, will continue to take place in ACRA’s office at 10 Anson Road, #05-01/15 International Plaza. 

Business Registration-related and Other Counter Services

1. What services will be provided by ACRA at Revenue House?
   ACRA’s service counter at Revenue House will provide assistance on business registration matters.  Enforcement-related appointments will continue to be held at our office located at 10 Anson Road, #05-01/15 International Plaza. 
2. Where do I collect my future purchases of information products from ACRA?
   With effect from 1 June 2018, all delivery of business information products purchased from ACRA iShop will be done online via emails. An email with a URL link to download the purchased information product will be sent within 30 minutes upon successful payment. Please click here for more information.  
3. After my appointment with ACRA on business registration enquiries at the counter, can the officer help me with further enquiries related to taxation / CorpPass / business advisory services for SMEs?
   ACRA will refer you to the respective agencies i.e. IRAS, CorpPass and SME Centre which are co-located at Revenue House for assistance. To reduce the waiting time to see officers from IRAS/SME Centre, you are encouraged to make an appointment online via their respective websites. For SME business advisory services, you will be required to make an appointment here and their business advisors will contact you to schedule the appointment.
4. I do not have a computer at home, can your officers help me to file my transactions in BizFile+?
   Our officers are not able to assist with the e-filing of transactions on behalf of customers. You can use the self-help kiosks located at Revenue House to file your transactions by logging in with your SingPass and identification number.
5. I would like to make enquiries over the counter. How do I schedule an appointment to meet an officer?
   You may make an e-appointment via this link. An appointment can be made 3 to 14 working days in advance. If you need immediate assistance with your enquiry, you may also use our self-help tool, Ask Jamie. For urgent enquiries, you may contact our Helpdesk at 62486028 or send your enquiry via  www.acra.gov.sg/enquiry. 

Enforcement-related Enquiries

1. Besides enquiries relating to business registration matters, will the ACRA service counter at Revenue House also handle enforcement-related enquiries? 
   Yes, however, customers with appointments to see our Compliance Officer on case-specific enforcement-related matters will continue to be served at the ACRA’s office located at 10 Anson Road, #05-01/15 International Plaza. More information can be found here.
2. I would like to make representations/appeal for summonses issued (e.g. to reduce the number of charges) or composition sum or late lodgement fee. Can I see an officer at Revenue House?
   • For representation and appeals regarding sections 175, 197 and 201 of the Companies Act offences

   Please complete a Representation Form (PDF, 558KB) with supporting documents (if any) and e-mail the form to acra_cd@acra.gov.sg or post it to Compliance Department (Enforcement), 55, Newton Road, #03-02, Revenue House, Singapore 307987.

   Our Compliance Officer will review your case. If an appointment is necessary, we will contact you by phone or via email to schedule an appointment at our office. To check the status of your representation, please email acra_cd@acra.gov.sg. 

   • For representation and appeals on other Companies Act offences (other than sections 175, 197 and 201 of the Companies Act offences)

   Please complete a Representation Form (PDF, 136KB) with supporting documents (if any) and e-mail the form to ED_Investigation@acra.gov.sg or post it to Compliance Department (Investigation), 55, Newton Road, #03-02, Revenue House, Singapore 307987.

   Our Compliance Officer will review your case. If an appointment is necessary, we will contact you by phone or via email to schedule an appointment at our office. To check the status of your representation, please email ED_Investigation@acra.gov.sg. We may take up to 8 weeks to respond on the representations/appeal submitted if the case is complex.

   For more information, please refer to this link. 

3. I would like to make a report concerning the possible commission of an offence under the Companies Act, Business Names Registration Act, Limited Liability Partnership Act, Limited Partnership Act and/or the ACRA Act. Can I see an officer at Revenue House?
   You will need to complete the complaint form (PDF, 136KB) and attach all relevant supporting documents such as invoices, receipts, or letters. Please submit the complaint and supporting documents via post to: 
   
   

   Compliance Department (Investigation)
   Accounting and Corporate Regulatory Authority
   55, Newton Road, #03-02, Revenue House, Singapore 307987

4. For queries on your complaint, please email us at ED_Investigation@acra.gov.sg and our Compliance Officer will respond to you. For more information, please refer to this link.

5. I have submitted a report concerning the possible of an offence under the Companies Act, Business Names Registration Act, Limited Liability Partnership Act, Limited Partnership Act and/or the ACRA Act. How do I schedule an appointment to see a Compliance Officer?
   For any queries about your complaint, you may wish to send an email to  ED_Investigation@acra.gov.sg and the officer in charge will respond to you. For more information, please refer to this link.