Singapore Quality Class Certification
ACRA earned the certification for Singapore Quality Class (SQC) on 30 October 2008. As an organisation, the process of SQC certification has affirmed our strengths and highlighted areas for improvement. Moving forward, action plans to achieve the said improvement will be proposed.
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ISO 9001:2000
ACRA achieved ISO 9001:2000 certification in October 2001. ACRA maintains a Quality Management System which fulfills the requirements of the ISO 9001:2000, an international standard for the management of the quality system.
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People Developer Re-certification
In June 2008, ACRA successfully achieved the re-certification of People Developer (PD). Launched in 1998, the PD is the certification for the business excellence niche standard for people. The niche standard provides organisations with a holistic approach to managing people and achieving high performance through their people systems. The PD re-certification allows ACRA to benchmark its own people management systems and practices against the niche standard.
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Excellent Service Award
A total of 11 of our officers have been awarded the Excellent Service Awards in 2008 for their service excellence. Of them, two – Ms Linda Lee and Ms Annie Liang – were presented with the Star award. They were also recipients of the Gold award in 2007.
Organised by SPRING Singapore, the Excellent Service Award (EXSA) is a national award that recognises individuals who have delivered outstanding service. It seeks to develop service models for staff to emulate, create service champions and professionalise services.
WITS Achievements
ACRA has been a regular at the annual Work Improvement Team Scheme (WITS) award ceremonies. ACRA submitted a total of 22 WITS projects in FY08/09. On 26 March 2009, three ACRA teams participated in the National Innovation & Quality Circle (NIQC) Convention, and achieved one silver and two bronze awards.
MOF High Impact Award
ACRA won the MOF High Impact Award in August 2009 for its Unique Entity Number (UEN) project. The UEN was a joint winning entry by ACRA and the Ministry of Finance. ACRA successfully rolled out the UEN project for local companies, foreign companies, businesses, limited liability partnerships, public accounting firms, and unregistered local and foreign entities on 1 January 2009. The introduction of UEN has streamlined the way business entities and organisations deal with government agencies.
MOF Best Project Awards
ACRA has achieved the MOF Best Project Award for two consecutive years - “Raising the Level of Voluntary Compliance” in August 2009, and “To Better Manage the Call Volume of ACRA Helpdesk through Interactive Voice Response System (IVRS)” in 2008.
The objective of the “Raising the Level of Voluntary Compliance” was to review and enhance ACRA’s current initiatives to promote voluntary compliance to raise the percentage level of Annual Return filings, whilst the latter’s objective was to better manage the service performance of ACRA Helpdesk staff when there is an increase or surge in the number of enquiries or calls.
Most Improved Agency Award
At the MOF Productivity Day 2008, ACRA won the Most Improved Agency Award for showing significant improvement in terms of WITS, staff suggestions and initiatives to promote innovation and creativity at ACRA.
MOF Innovator Award
One of ACRA’s Work Improvement Team Scheme (WITS) teams, Beez@Biz, won the MOF Innovator Award for its WITS project on “One Stop Business Facilitation”. With the completion of this project, a person who registers a new business entity can, at the same time, apply for a business profile at a reduced price of $3, reserve a domain name, apply for GST registration, activate a Customs Account and sign up for the free Enterprise One newsletter service with ACRA.
CIO Award
The CIO 100 Index recognises the top 100 organisations in Asia that have effectively utilised technological innovation to effect strategic changes and significant growth.
Among the world’s corporations and organisations, ACRA’s prominence as an organisation leading in leveraging business technology was once again fortified when it was included in the CIO 100 Index in March 2009. ACRA earned the accolade for implementing the XBRL system, an online service for business entities to prepare the financial statements for their annual return submissions to ACRA. ACRA was also included in the CIO 100 Honouree list in March 2008 for converging a holistic range of services and features in BizFile, ACRA’s winning electronic filing and information retrieval system. ACRA was noted for making significant impact on its stakeholders by reducing business transactions from five days to as short as 15 minutes. The BizFile offers close to 300 e-services, and serves as a one-stop facilitator for businesses.
Asia-Pacific Government Contact Centre Excellence Awards
In 2009, ACRA proudly clinched the 'Best Government Contact Centre (Over 30 FTEs)' award and in the process, becoming the first Asian government contact centre to be awarded this honour.
The Asia-Pacific Government Contact Centre Excellence Awards is an annual government contact centre industry event that recognises outstanding achievement of contact centres across local, state and federal agencies and departments in Australia and the Asia-Pacific region. At the same time, it provides a platform for finalists to showcase their work and be recognised by their colleagues in the public sector contact centres.